When making an appointment with me to tune your piano, whether by phone, text or email, we are making a contract.
What you can expect of me:
I will be as prompt as I can and try to phone you if I might be more than 20 minutes late. I don’t employ any other tuners. An appointment made with me will result in a tuning by me.
What I would expect from you:
Please do not forget the appointment. If I arrive at the appointed time and find no one in, I will wait for 20 minutes before posting an invoice for the full amount. This is in keeping with many other self-employed professionals. If you do have to cancel an appointment, please be courteous enough to give sufficient notice, enabling me to reschedule my diary.
A quiet environment is conducive to a good tuning. Televisions and washing machines can be distracting. Bear in mind that I need to remove the casework to access the inside of your piano. It would be helpful if the top of the piano is cleared before my arrival.
